Practically every organization has at least one SQL database and often many of them. Many day-to-day business activities are simply more useful if they can access information from SQL databases on-demand.
For example, when a customer calls about a mistake on their order, your Customer Service personnel will be able to better help the customer and solve the problem quickly if they have visibility into order history from the database. Faster problem resolution leads to happier customers.
As customers interact with your organization online, they often do so using forms. To be truly interactive and useful, these forms need to connect with and access data from internal systems – often SQL databases. Database forms, especially as part of business processes, allow you to bring your operations much closer to the customer and that’s a crucial part of world-class customer service.
This large international provider of sports betting and casino games in Europe has over 6,000 employees with branches in several countries.
The company uses frevvo with Confluence on daily basis for a multitude of tasks from employee on-boarding to budget management to online ordering. frevvo’s Database Connector allows them to surface frevvo forms and workflows in Confluence that read/write data from their SQL database and easily create dynamic content.
frevvo integrates with our Confluence system as well as other systems without complex APIs. And the best part of all is that frevvo is very cost-effective and feature-rich compared to products that are many times the price.
The reduction of development time to build these business-critical applications has allowed them to focus on other priorities. Business users also appreciate the fact that information is easily available and they have more time to spend with customers.
Aero Communications inc. provides customer-focused technology solutions to broadband and wireless providers, businesses, public venues, government facilities, and residential subscribers.
The company was using a number of paper, Excel & InfoPath forms for everyday business processes such as Vehicle Inspections, Facilities Maintenance, Financial Forms and Warehouse Orders. Many of them require approvals forcing employees to email them around and print/sign/scan for approval. In addition, the existing forms could not pull data from SQL databases resulting in excessive and duplicate data entry, errors, corrections and inefficiencies.
“We were looking for a single, affordable solution that could address all our requirements.
frevvo’s modern, online system is easy-to-use, and meets our needs at a reasonable cost. Live Forms is the best web-based forms & workflow solution on the market today for our needs.”
–Adam Wiener, Applications Specialist
Aero Communications considered a dozen+ solutions before selecting frevvo Live Forms because it provided an easy-to-use solution that works with their database, and integrates with Active Directory at an affordable cost.
Day-to-day business activities are simply more useful if they can access information from SQL databases on-demand. If Customer Service has visibility into order history from the database, they can better help the customer. HR applications can access employee data and so on.
frevvo provides a Database Connector that allows you to perform sophisticated integration with your database. From dynamic dependent pick lists to master-detail views to creating and updating records in SQL and running stored procedures, you do it all with frevvo.
Learn more by downloading our new eBook or by watching the video at the links above and visit our website to view customer success stories and signup for a free trial.