Organizations create a sales order form to list the products and services being ordered by a customer. The customer may provide one or more purchase orders (PO) for that purpose.
The sales order is a document that’s created internally by the company so that it may process the order in a controlled manner with the necessary checks, authorizations and signatures in place. Generally, the sales order form includes any associated purchase orders for convenience. In some cases, the sales order may also be sent externally to the client for signature, for example, to formally accept Terms & Conditions.
When people are freed up from routine back-office tasks like getting approvals, correcting errors on forms, and looking up part numbers manually, they have more time to focus on work that matters – customers, patients and students.
This is a crucial aspect of digitally transforming your business. Unless your hiring budgets are increasing 10-15% every year, there’s simply no way to do new things unless you stop doing old things. If you’re an organizational leader, one of the most important things you can do is create and write down a plan that clearly identifies the activities that you won’t be doing this time next year. Let employees know that you aren’t just paying lip service to digital transformation but it’s at the core of the next several years.
Automation isn’t coming; it’s here and it’s the opportunity of a lifetime
Just look around you. See those core business processes. One way or another, they’ll be automated. It’s the opportunity of a lifetime and it’ll change your organization.
Automating these core processes is about driving 50% (or greater) cost reductions in parts of your operations. It’s about changing and enhancing what your people do and don’t do and, most critically, it’s about boosting revenue growth.
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… or Amazoned or AirBnB’d? Think about it. When was the last time you went into a travel agency to book your flight? Printed out directions for your road trip? Walked into the bank to write a check for cash? We can’t remember either.
In March 2017 APQC surveyed organizations with high transactional volumes to understand the impact of automating the sales order entry process on performance and practices. The resulting infographic (below) shows how organizations that have adopted sales order automation have improved customer satisfaction, data capture for analytics purposes, and operational efficiency.
We’ve seen this ourselves at frevvo as we’ve automated our own internal approvals. It’s far easier and more efficient than managing them through email.