Unsuck the Enterprise

PeopleFirst

There’s something strangely appealing about trying to make enterprise software not universally despised. I guess I believe in a utopian vision where enterprise software is useful, usable, and (gasp!) enjoyable.

– Rian van der Merwe in a great post about Enterprise UX.

I came across this article a while back and it really hits home for me. There’s no doubt about it. Enterprise UX sucks mainly because it’s practically impossible for enterprise developers, who are usually under extreme pressure, to prioritize sexy screens and fast page load times. The result is a terrible user experience and dissatisfied users.

Similarly, blindly following the latest paradigm like mobile first also leads to a terrible user experience e.g. Windows 8 on a desktop computer.

Prioritize how people use applications

That’s exactly at the core of what we do – People First Design. Customers use frevvo to create enterprise applications like Employee On-Boarding and Purchase Requisitions. The designer is typically not a professional developer but a business engineer. For our product, that means:

Let the business engineers design forms and flows to meet business requirements. We’ll take care of providing the natural user experience everywhere.

Great looking, highly usable enterprise applications don’t have to take too long and cost too much. It’s not easy to do (even Amazon and Google don’t always get it right in spite of their vast resources). We’ve invested tons of effort in this area. From the obvious things like responsive layouts and mobile aware controls to a host of smaller details like slightly bigger buttons/controls that are much more usable on touch screens and decorators that provide extra quality, we’ve done the work to make sure that your users will get a beautiful and enjoyable UX.

We’ll continue to invest more so you don’t have to worry about it. We’d love to hear from you. Contact us for more information.

It’s Your Right To Reject, With Reason.

We have many features and benefits in our product. We always like to use customer examples to show you how it works. This time we are using ourselves as the example. We use this feature in our Client Services order workflow to continuously develop business agility.

Here’s how it works:

anonymousapprovalprocess

Sales Employee –> Customer (Approval/Reject) –> Sales Employee

In a Client Services workflow, designed with frevvo,  the first step is filled in by a company employee who then clicks send when the Service Order is completed. Conveniently, the customer receives a customized email with a link to the service order. This link will direct the customer to the step in the flow needed to be completed by them. This step is completed when the customer approves and signs it, but what if they don’t approve!? No worries, frevvo has your back. “Remember, we are all about the user friendly experience?”

The reject option.

The customer now has the option to click the Reject button (which can be customized to say anything you want) and provides a reason for the rejection. Rather than trying to solve the mystery of “Why was I rejected,” you will find out why in an email sent in response to the rejection of the step. Rejection never felt so good. Ultimately, this flow will be routed back to the frevvo employee for revision.

In summary;

Easy Reject is a feature that allows steps in a flow to be sent back to a previous step by clicking the Reject button. The Reject feature is easily configured through the Live Forms Quick Approve wizard. The designer simply selects “reject to” or “reject from” for each step in the workflow, including steps performed by anonymous users, and all the configured steps will display a Reject button. It’s that easy.

The ability for an anonymous user to reject a workflow task is an important feature of frevvo workflows. Contact us today and see if it will fit your business needs. You can view full step by step instructions to implement this feature in a Purchase Order Workflow here!

[Infographic] Why Hybrid Cloud?

 Tell me, Why Hybrid Cloud?

Why hybrid cloud? Why not hybrid cloud is the question you’ll be asking yourself after this article!

Hybrid Cloud: “A hybrid cloud is an integrated cloud service utilizing both private and public clouds to perform distinct functions within the same organization.” (http://www.interoute.com/cloud-article/what-hybrid-cloud)

The Road to Hybrid Cloud. The cloud computing model continues to create a larger and larger footprint in the IT landscape as enterprises pursue the model’s benefits including but not limited to: 1) shared resources 2) facilitated access to information and resources from anywhere on any device 3) on demand provisioning and reallocation of computational resources. The greatest benefits are typically achieved using public cloud services however most organizations are unwilling to put ALL their data (particularly sensitive information) into public cloud solutions. In order to still reap the benefits of the cloud computing model, organizations will implement some solutions on internal private cloud platforms.

What is Hybrid Cloud and How Does It Work. A hybrid cloud refers to an environment that runs both public and private cloud services AND provides a way to to share data between them. Typically the data shared with public cloud services is limited and secured/encrypted to reduce exposure. Exposing a server within your firewall to a public cloud service is not what we mean by hybrid. A hybrid cloud connects 2 or more internal and external cloud platforms in such a way that they can exchange information.

What Are the Advantages. A hybrid cloud allows organizations to leverage the efficiency gains of the cloud computing model without having to expose all their data to public cloud services by providing mechanisms to securely share data. Once mechanisms have been defined for exchanging data between internal and external cloud platforms, CIOs can incrementally control what data is exposed to public cloud solutions. The ability to integrate internal data with external/public cloud services is hugely beneficial (if not required) to leverage public cloud services in a compelling and useful fashion.

The Benefits of frevvo. When you sign up for an account on app.frevvo.com, you’re using frevvo in the public cloud. If you deploy frevvo within your organization, you are setting up frevvo as a multi-tenant, private cloud solution. Either way, there are many examples of frevvo participating in hybrid cloud architectures. A frevvo account running in the public cloud could be configured to securely access LDAP information running within a private cloud. Enterprises running frevvo within their private cloud infrastructure can write data to google spreadsheets (public cloud). Another example is utilizing frevvo’s database connector to allow frevvo from either a public or private cloud to integrate with any back-end relational database.

In Summary. This cloud computing phenomenon migrates both, public cloud and private cloud services, to solve your business needs. From small business to large enterprises, being able to keep private information secure as well as hosting public information is very beneficial. As noted on the infographic (pictured to the left) using frevvo in the hybrid cloud is a business strategy to lead you to successful business agility. Our cloud based product is mobile ready, with a drag & drop easy design, that allows you to create custom forms and workflows to increase business agility.

Click here to view the infographic in full. You can learn more about frevvo on our website as well as join today and receive a free 30 day trial!!.

Do you “Like” frevvo?

I recently stumbled across this cloudtastic (Cloudtastic: a term used by those working with or in the cloud when finding something to be great or fantastic) article, “6 New Facebook Features for Business: What Marketers Need to Know.” This article made me stop and think of you, yes you. Do you like frevvo? I don’t mean “like” as in all of it’s wonderful features and benefits that increase business agility and enterprise mobility, but physically “like”. As in visiting our Facebook page and clicking “like.”

Untitled design-1

Now that you like us, thank you by the way, Facebook has added a new feature where you, yes you, can select frevvo to be seen first on your news feed. I love this idea as frevvo prides itself on a user friendly experience, just like this would be for you. frevvo’s most important updates at your finger tips whenever you glance at your news feed.

Let’s face it. Customization is amazing and it’s great Facebook has added it. This new customizable feature is another cloudtastic change to Facebook. Just like with frevvo’s products you can customize your Facebook to be exactly what you want! The goal of this feature addition is to allow you to see what matters most to you. If that’s frevvo, then take a look at how you can do this here. Unfortunately we do not have an instructional section for this on our docs page yet, but if you need any instructions for frevvo this where you want to go.

Once again, thank you for taking the time to “like” us on Facebook and being a customer. We do what we do to make your lives easier. Have a success story with frevvo? Share it with us, we love to hear how your business has been made easier!

Sign up for a FREE 30-Day trial!!

Follow us on Twitter, Google+, & LinkedIn

inevitable

http://www.socialmediaexaminer.com/6-new-facebook-features-for-business/

It’s “Bloody” Brilliant!

“I fought the law and the law won”

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We here at frevvo know there is no beating the law and when you can’t beat ’em, join ’em. Right? frevvo is very excited to announce that we have begun to work with Hood County and the future possibilities it creates sharing this technology. Hood County has recently found the convenience of using frevvo to create workflows and forms of their very own. A webinar is scheduled to take place on Thursday June 25th 2015 at 11:00am. Sign up now.

Paperwork causes time delays that could create further issues in this line of work. Employees may feel the burden with paperwork for routine things such as blood warrants, death inquests, emergency protective orders and more. What if all of this could be much easier? With the touch of a screen at the crime scene? Or back at the station? Even at the judges house at 2:00am? Yes to all of the above!

frevvo government workflows allow you to process paperwork for multiple events through multiple people in just minutes. Fill in all information from any device (computer, tablet, smart phone etc.), the form will be sent to the next party (for example a judge) who can sign for approval with a simple touch of his finger, sending that back to the sender(officer).

Hood County

Why frevvo?

frevvo offers an online form builder for document approval process that includes a digital signature. These great futures work with mobile workflows, online forms, and more, which can be converted to pdf. forms. There are many tutorials and a great support team to help you build your workflows/forms for an easier approval process.

See more about this incredible workflow here

Watch a LIVE(June 25th, 11:00am) webinar here

Sign up for a frevvo account here, get started today!

eBook: Using frevvo’s Cloud for Secure Approval Workflows

girl-cloud2Approval workflows are the lifeblood of your business. Purchase Requisitions, Sales Orders, Leave Approvals, Expense Reports, Employee On-boarding are just some of the routine day-to-day activities that business rely on to function.

[Download eBook]

These approval workflows are typically a bunch of forms that are filled out by customers, employees or partners and routed around the organization for comments and signatures. You’re probably doing it every single day.

So, why are you still sending PDF or Excel documents around by email? Why search through email to find that pending approval? Why print, sign and scan if a signature is required?

Digitize these approvals in frevvo’s Secure Cloud today. Your employees can stop chasing down approvals by email. I’m sure they all have smart phones. With frevvo, they can sign anytime, anywhere and from any device. It’s fast, it’s easy and it’s amazingly affordable.

Download this new eBook and learn how frevvo’s Cloud can help you securely digitize these routine approvals.

People First Design

Nowadays, most business software will sport the any device tag meaning you can use it on your phone, tablet or desktop. But all too often, this means adding some media queries to the existing desktop web application and throwing it on a mobile device. Usually, the result is a terrible user experience (UX).

Similarly, for web designers, mobile first has become the ‘buzzword du jour’. Mobile first prioritizes mobile devices over PCs and other devices. Might make sense for games, social networks etc. but blindly following this paradigm for enterprise apps also leads to a terrible user experience – see Windows 8 on the desktop.

At frevvo, we think People First

There’s no point in prioritizing the quirks of individual devices. Instead, we prioritize how people use apps on different devices and try to provide a natural user experience everywhere. It’s practically impossible for enterprise developers to do – they’ll almost always prioritize data integration and offline use over sexy screens and fast UX. Customers use frevvo to create enterprise apps like Employee On-Boarding. The designer is often not a professional developer but a business engineer. For our product, people first then translates into:

Let the business engineers design forms and flows to meet business requirements. We’ll take care of providing the natural user experience everywhere.

We’ve invested tons of effort in this area. I’ll highlight a few items below. All this works without the form/flow designer having to do anything.

  • Bigger everything: controls, buttons and icons are automatically a little bit bigger on mobile devices so they’re much easier to select or click with your finger.
  • Responsive: frevvo forms will automatically adjust to different screen sizes and orientations. Where it’s not possible to adjust the layout such as a Table, frevvo will add a scrollbar. It’s not easy – even Amazon and GMail can’t get it right.
  • Navigation: Break up a long form into multiple pages using a PageBreak control. frevvo will automatically add Back and Next buttons and enable/disable as necessary.
  • Look & Feel: Decorators & Styles provide that extra quality that makes for a beautiful and enjoyable UX. And, you can customize the appearance to suit your tastes without compromising the people first approach.

Portrait Landscape Desktop

  • Mobile aware controls: On mobile, date controls use the native picker as do drop down controls. Users can sign with their finger on the touch screen. Upload controls can use the camera to attach photos. Geo location uses the device’s built-in GPS.

Date Picker

  • Spaces: these handy mini-portals that come with frevvo look totally different depending on your device. On a mobile device, the user experience is natural – touch large icons with your finger vs navigating a drop down menu.
  • Task List: it looks and works differently depending on your device. As before, the priority is people first natural usability everywhere.

iPad Space

We’ll continue to invest more and more so customers don’t have to worry about CSS3 and HTML5 and can simply focus on their business requirements and be sure of a great enterprise UX.

If you got all the way here, thanks for reading! We’d love to hear from you. Watch one or more short videos to quickly learn more or contact us for more information.