How a single e-form is worth $100,000

Another interesting lesson from a customer. All Island Gastroenterology & Liver Associates (AIG) uses frevvo for a variety of forms. Patients often spend 15-20 minutes in the office filling out paper forms such as Medical History. The resulting delays and back-ups imply that doctors can see fewer patients because they’re waiting on paperwork.

If just 50% of patients fill out the Medical History form online, AIG’s doctors will gain 3-4 extra hours of billable time each week, a value of almost $100,000 annually. And, that doesn’t even take into account the fact that AIG staff spends less time on paperwork, the quality of the patient visit goes up or any of the other paper forms/processes that they are automating.

It’s cool – a single e-form can be so valuable.

Read more or download a case study.

It’s amazing what you learn from customers

Every time I talk to a customer, I learn something interesting. Syracuse University bought our Live Forms product. I thought they were buying it to use forms as part of IT-developed web applications. The relatively complicated stuff. I think so did they …

Turns out, once they deployed frevvo, they realized that a lot of precious IT time was being spent to do simple things like event registration, food services surveys etc. The fact that a business user can create a simple form with frevvo and crucially, can collect and download the submissions themselves to MS Excel, makes this a killer app for frevvo within Syracuse.

Today, when someone wants to build a simple survey or registration form, the IT guys spend 5 minutes creating an account.

Now, they’re still going to use it for the complex stuff but this one basic use of frevvo is enough to justify the price and they see positive ROI. I’m hearing this over and over again from customers. It’s cool.

How to limit textarea input length

One frequent questions I get is how to limit the number of characters that a user is allowed to enter into a textarea control.

The html textarea control does not support a maxlength property. You can google this same question and find answers on how enforce maxlength for textareas using client side scripting. However in frevvo it’s very easy using a business rule.

Imagine our form contains a textarea input called Description that we want to limit to 500 characters. If the user enters > 500 we want the form to indicate the error and tell the user how many characters they are over the limit. And most important we don’t want to allow them to submit the form until they correct the description to be < 500 characters.

This simple business rule does this for a textarea control named ‘D’. See the frevvobusiness rules documentation for details. Try a sample form here

if (D.value.length > 500) {
D.valid = false;
D.status = 'Invalid. Max 500 chars allowed and you have entered: ' + D.value.length;
} else {
D.valid = true;

Html does support the maxlength property for other control types and the browsers respect this by preventing entry of more characters then the specified maxlength. frevvo support maxlength for non textarea controls via the Max Length property in the form designer.

The Referral Engine

This is a pretty useful book: The Referral Engine. Figured I’d refer it here since, after all, it’s all about the power of positive referrals.

Most business owners believe that whether customers refer them is entirely out of their hands. But science shows that people can’t help recommending products and services to their friends—it’s an instinct wired deep in the brain. And smart businesses can tap into that hardwired desire.

It’s interesting: I’ve known about this but never thought about it in this way before.

Happy New Year

Well, it sure was an interesting year for us at frevvo … from major partnerships to big customers to some big disappointments as well. Excited about 2011 – it’s going to be great.

I’ve seen first hand how lack of clean water affects poor kids in India. Check out charity: water if you’re looking to get in those end of year donations.

Super-easy Vacation Request workflow

Most companies have a lot of completely unstructured (ad-hoc) workflows like Vacation Requests, Expense Reports etc. These aren’t typically created by IT using workflow products. They’re either handled using paper and manual routing or Word/Excel documents and e-mail.

This is where a product like Live Forms with workflows can add so much. Take a look at the video below. It shows you in 3 minutes how you can easily create a Vacation Request workflow with frevvo with multiple participants, task lists, digital signatures, and automatic routing.

Try it out at

Short Link:

Real-world forms for Google Spreadsheets

Do you need to create real forms with real features like multi-column layouts and automatic validation and save the data to an online Google spreadsheet? Event registrations, surveys, contact forms, you name it … we’ve heard over and over again that Google’s forms are just too simplistic.

With frevvo Live Forms, it’s a snap. Check out this 3 minute video to see how easy it is.

Of course, the form in here is simple but you can create forms as complex as you want and easily save them to a Google spreadsheet. We use this all the time for webinar registrations, demo signups for our own products.

Short link: