Tracking with Google Analytics

frevvo-analytics

Google Analytics is a freemium web analytics service offered by Google that tracks and reports website traffic. It’s the most widely used web analytics service on the Internet. If you’re using Google Analytics, you can integrate frevvo forms and workflow traffic into Analytics.

The simplest way to track form or workflow usage is to add your Google Analytics Tracking Id in the form’s Tracking Id property. Now every time someone uses this form or workflow, frevvo will transmit a Pageview to Google Analytics. You’ll be able to see this as a standard web page view in all Analytics reports.

If you wish, you can enable fine-grained tracking. For example, you want to track events like specific value changes on the form, form submission etc. You can use Custom JavaScript to call Google Analytics during these events.

Here is a sample script to call Google Analytics when user submits the form:

var CustomEventHandlers = {
setup: function(el) {
if (CustomView.hasClass(el, ‘s-submit’)) {
FEvent.observe(el, ‘click’, this.submitClicked.bindAsObserver(this, el));
}
},
submitClicked: function(evt, el) {
_gaq.push([‘_trackEvent’, ‘Purchase Order form submitted, ‘clicked’]);
}
}

You can observe a wide variety of events on any control in your form and track them individually at any level you desire. Please see the documentation for details on custom event handlers.

Speed wins the race: top performers develop apps faster

speed-winsSalesforce Research published their 2016 State of I.T. report yesterday with many interesting insights.

72% of high performing companies develop an app in three months or less.

Once gain, the report clearly highlights the importance of being able to react and respond quickly to rapid changes in business conditions. And, as we’ve said before, the #1 challenge facing organizations today in this area is a shortage of talent.

Your talented employees should be helping customers and taking advantage of new business opportunities. Why would you have them chasing paper or trying to track down an approval that’s stuck on the CFO’s desk? It makes no sense.

That’s where frevvo can help. You can start with a pre-built template, customize it to meet your unique business needs, deploy it securely in the Cloud (or On-Premise if you prefer), and do it all in days. It’ll automatically work on mobile devices. You don’t have to do anything.

Visit our website to find solutions for your business needs and try frevvo free for 30 days.

Happy Holidays with my favorite Cloud cartoons!

As 2015 draws to a close [already], it sure seems like Cloud is on everyone’s mind. We’ve written plenty of articles on security, the pressure to transition to the cloud, business agility blah blah blah … Time to look at the funny side of Cloud. I thought I’d share some of my favorites. Enjoy! Happy Holidays, Happy New Year and see you in 2016!

Cloud really is part of our everyday life but it isn’t really the answer to everything 🙂

Sources: CloudTweaks, CloudTweaks

Yes, even 8 year olds can sync using the cloud …

blog_cartoons_cloud2_12

… but we hope you’re taking a more measured approach.

dt120525

Source: Dilbert

No article on cartoons is complete without at least one classic from XKCD so here goes.

the_cloud

Source: XKCD

Finally, it’s Christmas and I’ve been buying on Amazon.

CloudTweaks-Christmas-Drones

Source: Dilbert

Hope everyone has a wonderful holiday season. I’m looking forward to a great 2016.

-Paul

frevvo works on your existing Microsoft infrastructure

We’ve run into a number of situations where customers want to replace Infopath forms and SharePoint workflows with frevvo or maybe they just want to stop using their existing paper/PDF forms. But, they have large existing investments in a variety of Microsoft technologies and they want their automated workflows solution to integrate.

frevvo works on MicrosoftThat’s where frevvo shines. We’re truly platform-agnostic and work equally well whether you prefer Microsoft or Oracle or Amazon. In Microsoft environments:

  • You can deploy frevvo on several versions of Windows,
  • Integrate with MS SQL Server to retrieve, store and update data,
  • Save documents and metadata to SharePoint,
  • Use Active Directory for identity and access management,
  • Run on an Azure Cloud VM,
  • Access frevvo forms and workflows with Internet Explorer on the desktop or from Windows phones.

And, with frevvo’s focus on the UI, you can be certain that your end users will end up with a fantastic and natural user experience on all devices and that they’ll actually use the applications you deploy with frevvo.

Try frevvo free for 30 days today and see how easy it is for yourself.

How SECURE is frevvo’s cloud?

We understand that your data is essentSecure Cloudial to your business operations and to our own success. We use a multi-layered approach to secure your information, constantly monitoring and improving our processes, services and systems.

Secure Data Centers

Our cloud services are deployed on Amazon Web Services (AWS) infrastructure. AWS provides us first class data centers that are designed and managed in alignment with security best practices and a variety of IT security standards, including SOC 1/SSAE 16/ISAE 3402 (formerly SAS 70), SOC 2, SOC 3, FISMA, DIACAP, FedRAMP, DOD CSM Levels 1-5, PCI DSS Level 1, ISO 27001, ITAR, FIPS 140-2, and MTCS Level 3.

All of our servers reside in a number of availability zones in AWS’s Northern Virginia region (us-east-1). All customer data, including backups and redundant servers, are located only in the Northern Virginia region. We do not replicate our servers across to other regions either within the United States or internationally. At this point, we do not operate in AWS’s GovCloud region.

Secure Data Storage

All our data at rest, including our databases, backups, read replicas and snapshots, are encrypted before stored.Since we leverage Amazon’s Relational Database Service (RDS), our employees have no direct access to the actual database servers, which is fully managed by AWS.

Secure Data Transfers

Connection to our environment is done via TLS cryptographic protocols, ensuring that our users have a secure connection from their browsers to our services.

Individual user sessions are properly identified and verified on each transaction using a unique token created at login.

Secure Network

Our servers are deployed in a secure Virtual Private Cloud (VPC) network divided in a public and a private subnet. All server processing and data storage takes place in private subnets with no direct access to the Internet. We also have strict firewall policies between the public and private subnets, making sure that traffic can flow only in specific directions, to and from specific ports, including strict firewall policies between the application application and database tiers.

All traffic flowing out from our VPC goes through NAT instances which protects internal IP addresses from external hosts.

We also make sure only a single bastion host can access our internal servers for management purposes. This bastion host has a completely different IP address than our public IP addresses.

Our servers receive daily security patches to make sure they remain secure from new exploits. Password access to our servers and remote root logins are both disabled.

All AWS API access is audited to a secure write-only storage.

Backups

Backups are encrypted and performed daily remaining available for up to 35 days.

Security Policies

We centralize all our EC2 security across accounts using standard IAM policies. We implement fine-grained security controls and follow the principle of least privilege. Multi-factor authentication enabled on our master AWS accounts and master credentials are locked away and are not used for routine operational tasks.

Extra Extra.. Read all about it!

Did you know that frevvo released Live Forms v6.1 on December 23rd? Did you know your Live Forms Online cloud tenant was auto-upgraded on January 4th?
Of course reading frevvo’s blog is one great way to keep up on frevvo news… Here are a few other suggestions

Get the news…

  1. Subscribe to frevvo Product news and updates (you must be signed up and logged in to subscribe)
    • Release Updates – Software release availability.
    • Announcements – New features; scheduled maintenance to the Live Forms Online cloud platform.
  2. Follow @frevvoOps – tweets about Live Forms releases & cloud  platform updates including scheduled maintenance.
  3. Opt-In to frevvo customer support email via this form
Best Regards,

frevvo Customer Support

10 useful Cloud Services we love for our business

At frevvo, we sell cloud-based mobile web forms and approval workflows. But, we’re a small business ourselves and we LOVE the cloud. We use many cloud services to lower costs and accelerate our own business. We love ease of deployment, pay-as-you-go, smartphone access, no infrastructure headaches etc.

So, what are the key cloud services that we use?

  1. Infrastructure: We use Amazon Web Services (AWS). EC2 for compute, S3 for storage and RDS for the database. Obviously, as a cloud vendor, having a solid infrastructure is critical. AWS has been effective for us though we’re fast approaching the point where we need a dedicated Infrastructure Engineer.
  2. Email: This is a no-brainer and no SMB has any business operating their own email. We use GMail. It’s easy and low cost, well supported and reliable. But in addition, for us, one of the biggest advantages is the fantastic Search (something to expect from a Google service). It’s super easy to quickly find relevant emails and that’s a huge plus.
  3. CRM: We use salesforce.com. There are now many alternatives and, if we were choosing today, we might pick something nicely integrated with GMail. Salesforce has plenty of quirks and headaches and can also quickly get quite expensive but a disciplined sales and lead management process is so important that this is no place to skimp. Besides, our own frevvo forms are integrated with salesforce.com (see below) and that’s a big deal.
  4. Billing: Freshbooks has worked brilliantly for us. We don’t have to worry about credit cards and PCI compliance, it’s drop dead simple to use, works overseas (we have customers all over the world) and it’s very affordable. Some kind of cloud billing system is a no-brainer for SMBs.
  5. Email Marketing: We went with Constant Contact though there didn’t seem to be much difference between them and many of the other vendors out there. For us, Salesforce integration was the deciding factor though it’s so horribly buggy that we’ve turned it off. We simply export our contacts from Salesforce to Excel and import them. It’s not automatic but works well enough for our needs.
  6. Web Analytics: No question here. Every company has a website and you need to see what’s going on. Google Analytics is free, extremely detailed and well supported. One huge recent problem is Google’s encrypting of the search keyword (the infamous “not provided” issue) but that’s not a Google Analytics issue.
  7. Customer Service: We’ve been using Salesforce. It’s nice that it’s integrated with the CRM side of things but it’s been quite limiting. We’re experimenting with Zendesk and think we’ll probably switch for more effective customer support. One of the biggest issues with Salesforce is the inability for our customers to create and track their own tickets easily.
  8. Online Documents: Sharing documents has always been important. Where possible, we avoid e-mailing Word, Excel, PDF around but sometimes you can’t avoid it. We’ve been mostly using Google Drive – it’s by far the cheapest choice and very convenient for sharing internal documents for quick and easy collaboration. Externally and for large files, we use Dropbox.
  9. Online Meetings / Webinars: We use GoToMeeting for online meetings and GoToWebinar for webinars. Easy to use, inexpensive and [usually] quite reliable. Even though we’re small we’re distributed across multiple locations on 3 continents so sharing screens, built-in audio and video conferencing are essential. GTM works well. Of course, we also use Skype, IM (GTalk, MSN …) and the host of other chat tools out there.
  10. Phone System: Skype’s very popular, of course and they offer inexpensive Internet calling. But, it’s simply not good enough to be considered “a landline”. We currently use VOIP services from 8×8 for our phone and voicemail. It’s not dirt cheap but it’s not much money either and it’s been 100% reliable for us.
  11. BONUS – Web Forms and Approval Workflows: And, finally, of course we use frevvo 🙂 for our online forms and approval workflows. The forms on our own website (Contact, Pricing, Registration) are all frevvo forms integrated with Salesforce so a new lead is automatically created in the CRM system and relevant emails are automatically sent out. We have an internal portal (a frevvo space) that contains our Leave Approval, Expense Report, Order Processing and other everyday business workflows. With a new Cloud release imminent (next week), we’ll update these and roll out new features like being able to collect a signature anonymously for our various order forms (Software, Services, Training etc.). Obviously, it’s very cost effective 🙂 and works well for us.

Finally, check out this interesting infographic from IBM (click to view a larger version). The sooner you adopt the cloud for your business, the more competitive advantage you will drive.

Click to view full infographic

Infographic by Wayward and Sons.