Salesforce Research’s 2016 State of I.T. report is filled with interesting observations. More key findings:
High performers are 4.2X more likely to implement digital transformation across their company.
I.T.’s role has clearly evolved dramatically from just “keeping the lights on” to acting as innovation leaders and digital experts. The most innovative and successful I.T. organizations are expected to deliver cutting-edge customer-driven applications.
Yet, they still need to deliver on typical internal needs. Key needs such as improving worker efficiency, data visibility and automating routine, everyday business processes still top the charts when it comes the top outcomes I.T. teams strive to achieve.
Whether it’s internal productivity applications or external customer-facing applications, the facts are that everyone expects modern and mobile technology with a beautiful user experience.
As a result, top teams are not afraid to take risks. In fact:
High performers are 3.7X more likely to excel at staying ahead of technology trends.
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