Came across this great infographic over at eLearning Infographics and it really resonated. I’ve worked recently with a Higher Ed institution (La Cité College – see this blog article and case study) and this stuff came up all the time.
Business improvement is not restricted to huge companies like Toyota, GE and Exxon nor to any specific industry or vertical. Every industry has been using process improvement to try and transform services they offer to their customers.
For Colleges & Universities, that’s students, faculty and staff. As La Cité put it:
The future success of post-secondary institutions lies in our ability to deliver excellent services to our students.
Students, faculty and staff are incredibly busy and don’t want to waste time waiting for decisions/approvals, re-working to fix errors, manually handing off tasks so that the appropriate people have access to them.
It’s 2016! Digitize those approvals on mobile devices and instantly improve services to everyone.