Sometimes we run into prospects who want us to do demos for them, provide customer support on the phone to help with POCs or answer questions, keep improving the product etc. all for $30/month, which is what some other products cost. Of course we can’t. Why not? As usual, Sheldon says it most eloquently.
Attaining all three is simply impossible. Our local coffee shop Willoughby’s sells a great product and has great service but the prices are high. It’s worth it to us. WalMart has decent products and great prices but I’m sure you’d agree that their service is terrible.
Which two did we choose? You guessed it: a fantastic product and great customer service … at a reasonable price. Thankfully for us, many many customers agree! I hope you will too.
As customers use workflows, they’ve been telling us about some improvements they’d like to see. We’ve made a few changes with more on the way soon.
We’ve added some shortcuts to the top for the most common searches.
Click on “Recent” and you’ll now see a list of items that are pending for you to take action, forms/workflows that you have saved as well as workflows that you have recently participated in so that you can quickly check the status of, say, a pending Leave Approval request. This is the most commonly requested item.
Click on “Saved” and you’ll see a list of forms & workflows that you have saved and are waiting for completion.
With one click, you can now discard saved forms that you are no longer interested in.
Tasks on your task list are also color-coded so it’s easy to see the status of a task: red ones are aborted, green ones are submitted and amber ones are pending.
You’ll see these changes in v4.1.5 (later this month). Going forward, we’re working on several other improvements:
Saved searches. You’ll be able to search for tasks using certain criteria and save a shortcut that you can reuse in the future.
View other people’s tasks. Today, you can only view a task if it is pending for you or if you have participated in the corresponding workflow. But, that’s usually not enough. Maybe there are a dozen Leave Approval processes pending throughout the company and HR wants to view the status of all of them.
Read-only view of the current state. It’s like a paper form moving through the organization. I know it’s waiting for someone else to take action but I’d like to view the current state.
Wow! It’s not often that our blog has personal items but today’s Google Doodle (Sep 6, 2011) is totally worth a look.
I loved Queen and Freddie Mercury was one of the most amazing talents I’ve ever seen. It’s great to see Google honor him on what would have been his 65th birthday. Dr. Brian May also guest posts a wonderful memorial on the Google Blog.
Like a great comet, he left a luminous trail which will sparkle for many a generation to come.
If you haven’t seen it already, go take a look now.