September 15, 2011 Leave a comment
Sometimes we run into prospects who want us to do demos for them, provide customer support on the phone to help with POCs or answer questions, keep improving the product etc. all for $30/month, which is what some other products cost. Of course we can’t. Why not? As usual, Sheldon says it most eloquently.
Attaining all three is simply impossible. Our local coffee shop Willoughby’s sells a great product and has great service but the prices are high. It’s worth it to us. WalMart has decent products and great prices but I’m sure you’d agree that their service is terrible.
Which two did we choose? You guessed it: a fantastic product and great customer service … at a reasonable price. Thankfully for us, many many customers agree! I hope you will too.