Finnair digitizes forms & approval workflows to save costs and increase operational efficiency

Finnair is one of the most innovative  and longest-operating airlines in the world. The airline specializes in flights between Asia and Europe, and its vision is to be the number one airline in the Nordic countries and the most desired option in Asian traffic. At the end of 2013, Finnair employed 5,803 people.

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Finnair has faced severe cost savings needs during the last several years as the industry structures have been changing. As a way of finding cost savings and means of increasing operational efficiency Finnair aimed to digitize its form processes and workflows. Consequently, minimizing the manual work in handling and correcting the paper forms, making the coordination of up-to-date form versions easier, ensuring correct workflows and archiving methods as well as increasing process lead times were essential objectives.

Overall the project was a success as we overcame the challenges faced during the project. The digital MSR report provides optimal information sharing and accelerates and strengthens our corrective actions. – Niko Pakarinen, Safety and Quality Advisor, Finnair

Working with our partner Ambientia, Finnair chose frevvo Live Forms because of its:

  • suitability in terms of ease of use (and extending the use of the form application independently throughout the corporate organization)
  • agility in terms of workflows
  • enterprise readiness in terms of integrations with Finnair’s intranet platform as well as operational systems.

The first project in introducing Frevvo within Finnair was developing maintenance and safety report for Finnair Operations. For this project, extensive integrations were made between Frevvo and Confluence (intranet platform) as well as a Grails based integration application and Q-Pulse (operational safety report system).

The challenges faced throughout this project were extensive as it involved integrating several applications across several platforms. The connection between Confluence and Frevvo was the easiest part of the integration and the business rules and functions available in Frevvo made the rest of the integration possible as Frevvo was configured to make API calls to the Grails platform, which in turn made API calls towards the Q-Pulse system. – Eric Salonen, Solutions Expert, Ambientia

In future, Finnair aims to develop new digital form processes (workflows) with frevvo Live Forms and to widen the use of the solution to other business areas.

View the original Case Study on Ambientia’s website.

 

[Infographic] Accounting & Financial Process Automation

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In a previous article we talked about how senior finance executives at companies are optimistic about the U.S. economy (56%) and about their own company’s performance (69%). But, they’re concerned about inefficiencies and willing to invest in technology to improve performance.

The fact is that even routine, day-to-day processes such as vendor invoices, purchase orders, and expense reports take an exorbitant amount of time if done manually. Employees and managers are waiting longer than necessary for reimbursement claims to go through, or to order a key piece of equipment. There’s also a much higher rate of inaccuracy in the manual process.

Check out this new infographic on the value/benefits of automating your day-to-day accounting workflows.

It’s 2016! There’s simply no excuse for outdated, manual systems that cause delays in cash-flow, infrastructure investments and responsiveness.

With affordable, cloud-based workflow products for financial process automation, there’s no need to deal with printing PDF sales orders for signatures, correcting Excel-based expense reports, or tracking down approvals in email.

Learn more by visiting our website. Explore some of the examples, read customer success stories and contact us for more details.

 

[Infographic] The 8 Wastes in Higher Education

The-8-Wastes-in-Higher-Education-Infographic-1000x2989Came across this great infographic over at eLearning Infographics and it really resonated. I’ve worked recently with a Higher Ed institution (La Cité College – see this blog article and case study) and this stuff came up all the time.

Business improvement is not restricted to huge companies like Toyota, GE and Exxon nor to any specific industry or vertical. Every industry has been using process improvement to try and transform services they offer to their customers.

For Colleges & Universities, that’s students, faculty and staff. As La Cité put it:

The future success of post-secondary institutions lies in our ability to deliver excellent services to our students.

Students, faculty and staff are incredibly busy and don’t want to waste time waiting for decisions/approvals, re-working to fix errors, manually handing off tasks so that the appropriate people have access to them.

It’s 2016! Digitize those approvals on mobile devices and instantly improve services to everyone.

View eLearning Infographic is here.

La Cité College chooses frevvo for student applications integrated with Salesforce, DocuShare and Oracle.

Deeply rooted in the National Capital Region and Eastern Ontario for over a quarter of a century, La Cité is the largest French-speaking applied arts and technology College in Ontario.

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1200+ registration forms have already been submitted electronically with a 24/7 service offering. Students save time since they no longer have to stand in line for registration. Instead of lining up, they simply complete the process on their smartphones.

La Cité serves a diverse population from students and faculty to a large student body. Students, in particular, prefer to use their mobile phones for almost everything. Yet most of La Cité’s forms and applications were paper or PDF documents that had to be printed out, hand-filled and signed. They didn’t integrate with databases, DocuShare (their document management system) or salesforce.com (CRM).

That means students filling out long forms by hand and standing in long lines to register, internal employees scanning and indexing paper forms and a tedious, inefficient overall experience.

Students love the built-in mobile support. Now that the forms are compatible with devices, 60% of responses have come in on mobile.

La Cité decided that they needed to improve services to students and staff. They selected frevvo Live Forms and, in a matter of months, they’ve replaced several paper/PDF forms with electronic ones. They’re available 24/7, work automatically on mobile devices, and integrate with DocuShare, Oracle and salesforce.com. frevvo forms also work in multiple languages including French, which is the dominant language on La Cité’s campus. Data is pre-populated, frevvo’s build-in validation ensures fewer errors, documents are automatically stored in DocuShare and salesforce and students are no longer standing in line.

Co-Op applications, which used to be paper are now electronic. As a result, the number of applications has gone up from about 10 in previous years to over 70.

The results have been impressive and La Cité plans to roll out several additional forms and workflows in the coming months.

Click here to read the Case Study and contact us if you’d like more information or to sign up for a free 30 day trial.

15 Cloud Services we LOVE for our own business

cloud4At frevvo, we LOVE Cloud. Sure, we sell more and more cloud-based solutions to our customers many of whom are themselves small businesses. But so are we! And, we use many cloud services to lower costs and accelerate our own business. We love not having to worry about infrastructure, mobile access, automatic upgrades etc. Here are some cloud services we use today:

  1. frevvo Live Forms: A no-brainer for us. We absolutely eat our own dog food. Our everyday approvals are automated using our own product – everything from Expense Reports to Leave Approvals to Sales Orders to Training Registrations to you name it. We see firsthand how much more efficient we are as a result and we’re even more excited to bring that efficiency to customers.
  2. Email & Calendar: This is a no-brainer and no SMB has any business operating their own email. We use GMail and Google Calendar on our own domain. It’s easy and low cost, well supported and reliable. It’s super easy to quickly find relevant emails. We also like several of the plugins that you can add into GMail.
  3. Infrastructure: As a Cloud provider, this is obviously a key service for us. We use Amazon Web Services (AWS). EC2 for compute, S3 for storage and RDS for the database. AWS is amazing. Costs keep going down, it’s incredibly reliable and they keep adding useful new stuff.
  4. Sales CRM: We use SFDC (salesforce.com). SFDC has its problems for sure and it’s not cheap (costs can rise quickly). But, this is such a key function that it’s not where you want to compromise. We also like the App Exchange and the fact that so many other cloud services integrate with SFDC.
  5. Marketing: We use Marketo. We’re relatively new to it so not a whole lot of experience. We’ve found that it integrates really well with SFDC which was a huge plus. As we automate more things, we’re expecting it to save us time and become more efficient. Not sure about their GMail plugin yet.
  6. Billing: Freshbooks is working brilliantly for us. We don’t have to worry about credit cards and PCI compliance, it’s drop dead simple to use, works overseas (we have customers all over the world) and it’s very affordable. We’ve also integrated frevvo forms/workflows using their API so billing is automated as much as possible.
  7. Customer Support: We’re deciding between Zendesk and desk.com. Both cloud services. Again, integration with SFDC is critical for us. Of course, a nice interface that’s usable by customers is also a key consideration. We’ll see where we end up but a cloud-based service here is inevitable.
  8. Accounting: Quickbooks is a no-brainer. I think it costs us around $50 or $75 per month for a full-fledged accounting system that meets our needs. We also like the fact that it can be integrated with SFDC though we haven’t reached that point yet.
  9. Web Analytics: Google Analytics is free, extremely detailed and well supported. It’s an amazing product and impossible to beat the cost. Encrypting the search keyword sucks but that’s been discussed at length elsewhere.
  10. Online Documents: We need to share documents too and we’ve been very happy with Google Drive for that – it’s by far the cheapest choice and very convenient for sharing internal documents for quick and easy collaboration. Much nicer than emailing Excel/Word around.
  11. Office 365: It’s just a reality of the world we live in. You have to deal with Word, Excel and PowerPoint documents. And, in some ways, they are better than the alternatives e.g. Track Changes. Office 365 is also amazingly affordable. We can’t complain.
  12. Online Meetings / Webinars: We extensively use GoToMeeting for online meetings and GoToWebinar for webinars. Easy to use, inexpensive and [usually] quite reliable. Even though we’re small we’re distributed across multiple locations on 3 continents so sharing screens, built-in audio and video conferencing are essential. GTM works well. Of course, we also use Skype, IM (GTalk, MSN …) and the host of other chat tools out there.
  13. Email Marketing: We still use Constant Contact though, with Marketo being implemented, it may become redundant. Still, over the years, we’ve been a happy customer. It’s incredibly affordable and has been reliable for us.
  14. Phone System: Skype’s very popular, of course and they offer inexpensive Internet calling. But, it’s simply not good enough to be considered “a landline”. We currently use VOIP services from 8×8 for our phone and voicemail. It’s not dirt cheap but it’s not much money either and it’s been 100% reliable for us.
  15. Video: We’ve used Powtoon to create a few videos. It’s not clear how long we’ll continue. Yes, it’s inexpensive but it’s still a pain to create these videos and it’s very very limited in what you can do. Professionally made videos cost 10-20X as much each but may still be worth the money.

I’m guessing we might even use a few more but these 15 services have been really helpful over the years. I’m sure your business benefits from many cloud services too.

This article is an update to the original published about 2 years ago.

OSRAM Sylvania uses frevvo to automate HR approvals integrated with PeopleSoft

OSRAM Sylvania manufactures and markets a wide range of lighting products for business and industry, consumers, for the automotive industry, and for the computer, aerospace and other major industries worldwide.
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OSRAM Sylvania wanted to consolidate their HR processing in a single Service Center in Mexico. However, supervisors in multiple locations still needed to submit a variety of HR forms including salary changes, shift modifications etc. Some of these forms required approval by HR, controllers and others.

We needed an affordable solution that worked with our existing PeopleSoft, our HR Portal using single sign on and other infrastructure and that was easy to use and met our business needs.

After reviewing and trying a number of solutions, we decided that Live Forms has the best combination of usability, price, support and business capabilities on the market today.

– Roger Rudenstein, ERP Manager

Today, several HR functions are automated. Employees use the familiar existing HR portal – no need for a separate login. Integration with PeopleSoft reduces data entry and errors. Supervisors can sign and approve electronically from any location.

Interested in HR automation? Read the Case Study and visit our website for more information including a free 30-day trial.

[Video] Cloud Security

Nine out of ten organizations are concerned with Cloud SecurityAre you concerned about Cloud Security? You’re clearly not alone. Over 90% of organizations are very or moderately concerned about cloud security with the biggest worries being unauthorized access and malicious insiders. It’s hardly surprising considering that a single breach can have such a large negative impact on your business.

At frevvo, we invest a lot of effort in Cloud Security. Our infographics and blog articles discuss how we’ve helped customers securely automate their key processes in the cloud. We’ve also created a short (2 min) video below to show you how partnering with frevvo.

Interested in learning more? Visit our website to and see how customers are already using frevvo’s public and private cloud solutions to transform everyday business processes.

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